Return Policy

At Tenmokuart , we strive to satisfy our customers 100%. If you have any questions or problems about our shipping or product, please send us an Email, our team will help you immediately.

=== >> RIGHT TO RETURN << ===

Exchange: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer must pay for the return if it is not covered by our warranty against manufacturer defects and the exchange is not due to our fault.

If for any reason you are not satisfied with the order you received, please contact us.


PLEASE NOTE: This warranty only covers manufacturing defects, it does not include:

Accident damage

Improper care

Normal wear and tear

Man-made damage

=== >> Exchange << ===

If you believe that the product you have purchased does not meet the original requirements, you have the option to request return and refund.Unfortunately, due to the epidemic situation and the nature of the product, we do not accept exchanges. If you want to get your favorite product faster, please make a re-purchase while applying for a return.

You can get a refund if:

You are not satisfied with your order: within 15 days after you receive the product, we provide a return service without reason. We will process the refund ASAP once we have received the items from you

The product you purchased is completely inoperable

You did not receive your product in 30 business days or 60 business days (South America)

Please note that refunds can take 5-7 working days to return to your account.